Best Price Guarantee

Terms & Conditions:

We would like to present our "Best Price Guarantee" to our guests: you can find the latest and  
best price every day on our website.

If you find a better offer on the internet we will refund you the difference from your  
accommodation, which has been awarded the official seal of "Best Price Guarantee," if you have  
booked with us.

Requirements

  • You must have made a booking through our booking platform
  • It must be the very same offer (product):
  • The competing offer must concern:
    the same accommodation
    the same time period
    the same category of room
    the same arrival and departure dates
  • Can be booked online
  • Prices must be able to be confirmed on request by the third-party provider
  • You must provide the hotel with proof of a better offer within 12 hours of booking.
  • The following information is required for this:
    Send the hotel an e-mail with the following information:
    reservation or booking number
    a screenshot (screen capture) of the website showing the better offer. The screenshot must clearly show:
    the duration of stay,type of room, type of occupancy, detailed price listing, location, services included in the price, date and time of comparison, the url of the website

The following rates are exempt from the guarantee:

  • Bookings made through auction sites (e.g., eBay, animod)
  • Package deals which include other services such as half board, airport transfer, massage, etc.
  • Bookings made through non-transparent booking channels (such as Priceline) where the name of the hotel is not known until after booking
  • Special rates for hotel accommodation in the form of promotions, bonus or loyalty offers, group rates, conference rates, prices for members of associations or organisations, travel agency rates, media rates, employee offers, or similar special offers
  • Unpublished rates for hotel accommodation
  • Falsified proof of better offers
  • Price differences arising from exchange rates, VAT etc.
  • Proof which cannot be confirmed by our staff

We reserve the right to change, amend, suspend or terminate the conditions of the "Best Price  
Guarantee" at any time without prior notice. The "Best Price Guarantee" is also granted for  
existing bookings.